Remote Support

We know time is valuable, we offer remote assistance wherever you are. Our support engineers establish a remote session to your Endpoint or Server and assist with but not limited to:

  • Backups
  • Installations
  • Data Recovery
  • Troubleshooting
  • Connectivity
  •  

Your IT team plays a crucial role in the operations of your company. The advancement of technology in addition to the need to provide high quality services and the expectations of your customers has pushed IT to the forefront.
Chances are as a small business, you are not in the position to hire full-time IT employees. This is why remote technical support services might be the best fit for your company.
Remote access is the ability to gain entry to a computer network or individual device from an external computer. It is invaluable when it comes to remote technical support and computer support for your small business. Nearly any computer issue can be resolved via remote IT support including scanning for malware, installing drivers, upgrading business applications and software, and removing computer viruses.

Here are the top benefits of remote IT support for a small business

  • Increased Response Time
    Remote technical support can be provided as soon as someone answers your phone call. This is a significant cut in response time compared to waiting for a technician to visit your office. If you work with a managed IT services provider, they will always have support agents available to service your network and computers on demand.
  • Minimise Costs
    Remote computer support from managed IT service providers are typically able to assist you without taking on additional costs that come with an on-site visit. Since it doesn’t cost the company as much, they extend those savings on to the customer.
  • Focus on Business
    As a SMB owner, your goal is to grow your company. But if you are worrying about your IT, which is a very tedious and time-consuming task, you are in turn sacrificing your company’s growth. By getting the remote IT support for your small business, you alleviate any concerns and are put at ease knowing that any problem that arises will be taken care of.
  • Increased Productivity
    IT issues can substantially reduce the rate of your business’ productivity. With remote technical support services, you can speed up IT solutions, reduce downtime and allow your staff to be more productive.
  • Access to Expertise
    As a small business, your IT requirements are not a full-time job. This means that you would have to be heavily dependent on emergency support in order to guarantee expertise, which can be costly. But with outsourcing, this isn’t the case. You can get in contact with your remote IT technician as often as you need. Your remote IT support teams will always be on hand to monitor your servers.
  • Access to Latest Technology
    Technology is always evolving, so how are you to know about every new product, software upgrade or app that can benefit your operations? Your remote IT support provider will be up to date on all of these measures so your company will always have the latest technology.
  • After Hours Service
    As long as your computers are on and the permission to grant your managed IT service provider access to your computers and/or network procedures such as upgrades and troubleshooting can be done at any point in the day. This includes after business hours.
  • Proactive System Maintenance
    A managed IT service provider will always be on the lookout for problems. More often than not, providers offer monitoring on a 24/7 basis, allowing problems to be identified and fixed before they have a chance to affect your business.